Caribe Hilton - San Juan

Access to the piers in San Juan. The amazing layout of the pools, water etc Very appealing!!

Nothing! Everything was great! Would stay there again!

Fabulous -- we loved the nature garden with the swans and peacocks, which was totally unique. Lemongrass restaurant was superb. The facilities had everything we'd ever want.

The staff was always pleasant and went out of their way to be helpful. Rooms were always clean. There is plenty to do there including down time.

Disappointed that they didn't celebrate July 4th. No one on the island did.

The unadvertised 18% surcharge was a rip. Don't mind if advised when booking but the addition at checking is sleazy. Last time I book into a Hilton. Will make sure I tell all my friends about this underhanded procedure.

Despite of what happened on our first day of our honeymoon, we preferred to stay . We're glad we stayed and experienced great service , very nice staffs. Special thanks to the managers Ruben and Lemuel. Also to Marisol, Sylvestre and of course Mr. William Bass. Really appreciate it.

Restaurant and some facilities.

Too many low life people in the facility. Security was lax.

My boyfriend and I checked in to the Caribe Hilton on July 3rd, 2016 for a 3 night stay at the Caribe Hilton. When I woke up on July 4th, I was covered in bites that resembled tick bites. I didn't think too much of it, until I woke up on July 5th absolutely covered with 20+ bites on my body. Around 4PM, a friend suggested the possibility of bed bugs. To us, this seemed impossible, given that neither of us had ever encountered them, and that we were staying at a Hilton hotel. However, just to exhaust the possibility, we checked the bed for the bugs. We pulled the covers back and on the mattress was the dried blood of bed bugs, which they release in fecal matter and after they bite. This was near my head where I was laying, nothing on my boyfriends side. We looked under the mattress and on the boxspring saw several pieces of (over 15+) of fecal matter and decaying pieces of bugs. We immediately told manager Charilyz Abrams, who got us a new room and calmly told us that in her "13 years at Caribe Hilton she has never heard of such a thing" (which terrified us that the verdict would be dishonest, since anyone managing a large hotel, even a luxury one, has likely had a bed bug issue at least once). She let us know "Ecolab", the hotel's preferred pest control company, would be coming to investigate the issue. Turns out, the report says "negative" which we are very confident is fraudulent. There is no explanation of the marks on the bed or boxspring, which manager Charilyz explained to us as "it's just mold, and decaying fragments of the mattress." In other words, don't worry ­ you weren't sleeping on bed bugs, it was only mold and a rotting bed ­which to us does not really seem like much of a reassurance.

The hotel is absolutely beautiful! Great restaurants in the hotel, awesome pool/beach. Loved it!!! Real close to Old San Juan.

The added fees when you check in. It's all refunded after check out but can pose a problem if you are not expecting those extra charges.

Nice location and good amenties

Did not have towels in our room and safe fid not work.

Everything

Nothing

The beach and the pool it was very good.

Anyone could enter to the facilities and use the beach & pool. Didn't feel value for the price id pay.

The property is beautiful

Room was outdated and dirty. The booking said that breakfast was included for two the staff would not honor it.

I enjoyed the temperature in the room and the concierge were very helpful. The tropical garden was a pleasant surprise and my husband loved the two parrots in the lobby.

We had a cream colored coach in our room that had two stains on it. It should have been cleaned before we arrived, I did not lay on chaise because of the stains; felt uncomfortable laying on a dirty chaise.

The beach, the pool, the view perfect.

The rugs dirty..

Buffet breakfast was very good. Beach and pool area very nice. Hotel staff were very friendly and helpful. Overall very clean. Good variety of restaurants on-site.

Restaurants and bars were over priced. $8 for a beer and $4.50 for a small bottle of soda is outrageous! Ate at the Italian Restaurant. Spaghetti with meat sauce was $20 a plate, which only came with some toasted bread.